Economic Breakdown
The team feels stretched, so the instinct is to add a person. But a hire inherits the broken workflow, it doesn't fix it.
Staff losing 6–10 hours per week to manual chasing, duplicated entry, and status checking, hours a new hire would inherit, not remove.
If staff are losing 6–10 hours per week to manual chasing, duplicated entry, and status checking, the owner may not have a staffing problem first. They may have a workflow design problem. The decision lens: labour cost + owner attention + missed revenue.
The decision question is simple: is this bottleneck expensive enough to fix before adding more labour?
“Price the leak before you price the hire. Sometimes the salary buys chasing capacity a workflow fix would have made unnecessary.”
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